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Frequently Asked Questions

Do you have any questions?

To track a missing order please refer to your order dispatch email which will contain your unique tracking number for the parcel. If for any reason you can’t find this email or are unable to view it you can send us an email and a member of our dispatch team will look into the missing package for you.


We hope your order is all that you wished it to be. If, however you need to return your items or part of it you can within 20 days of purchase. We will be happy to offer you a full refund to the card used in the original sales transaction of any of the returned product. All goods should be returned in perfect condition, and in their original, undamaged packaging along with a completed returns note.

Please send returns by registered mail, insured for its full value to:

Returns

Fervor PTE. Ltd

Please ensure that you get a proof of postage.


We accept the following cards in payment for purchases made online: Mastercard, Visa. We also accept Paypal,


Payment will be taken from your credit or debit card as soon as you have placed your order.


We deliver to the following countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kazakhstan, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Poland, Portugal, Qatar, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Singapore, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States of America.

You will be able to track the progress of your order from the link provided in your order dispatch email, or by logging into My Account.


We require the mandatory fields for your delivery address in the checkout:

  • Recipient Name
  • Building / Villa Name or Number
  • Street Name
  • City
  • State/Province/County
  • Post/Zip Code (if applicable)

Please make sure these details are correct to avoid any unnecessary delivery delays.


Please refer to our basket for the available currencies we accept. To find and change the currency the product prices are shown in and you pay for your order in, select the drop down arrow on the top navigation of the site. This drop down lets you change your currency and your country separately.


We will treat all your Personal Information as confidential (although we reserve the right to disclose it in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Processing your orders, including dispatch, payment and returns;
  • To prevent or detect fraud or abuses of our website;
  • To enable third parties to carry out technical, logistical or other functions on our behalf;
  • For statistical or survey purposes to personalize and improve this website and its services to you;
  • To administer this website;

You agree that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user Information, we are entitled do so.


We offer the following delivery services:

FREE delivery worldwide on orders over $150

For deliveries under $150:

  • USA Express Delivery ($10) – orders will be delivered within 3-7 working days.
  • UK and Europe Standard Delivery ($10) – orders will be delivered within 3-7 working days.
  • Global Delivery ($10) – orders will be delivered within 3-7 working days.

All orders are sent on a Delivery Duties Unpaid Service, so additional customs or taxes will be charged on delivery.

For deliveries under $100, there will be a shipping charge of $20


We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy. Please send us an email if you realize a mistake as soon as possible and we will try and do our best to change your order if it hasn’t already been picked and sent.


Many factors can influence the wear and tear of jewelry. Therefore, you should make sure that your jewelry is properly cleaned, repaired and stored. Always protect your jewelry from sharp blows, scratching, chemicals, sunlight and heat/cold to minimize these effects. Ideally, store your jewelry in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up. It is also recommended that you visit a jeweler once a year to have your jewelry cleaned professionally. This will keep them looking their best.

We guarantee any manufacturing faults for 1 year from the order date, so if your items needs attention before this 1 year period please contact us and arrange a return.


Please consult a local jeweler or download a ring sizing guide from the internet. All our rings are sized in accordance with the US number system.


No, when you have placed the goods into your bag and started the checkout process, you can select Guest Checkout. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.


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